Our Core Privacy Commitments
Before reading the full policy, here are six key things to know about how bet free respects your data.
Your Data Is Never Sold
Bet free never sells your personal data to third parties. Your name, phone number, or transaction history will never reach any advertiser — this isn't just a promise, it's policy.
SSL Encryption — Always On
All data — from site access through to every transaction — is protected with 256-bit SSL encryption. Even if intercepted, the data cannot be read.
You're in Control
Bet free users can view, correct, and request deletion of their personal data at any time. It's your data — we're just the custodians.
No payment information is stored
Sensitive payment credentials — such as your bKash or Nagad PIN or bank password — are never stored on bet free's servers. All transactions are processed directly through the relevant payment provider.
No unsolicited messages are sent
Bet free only sends promotional messages or offers with your permission. You can unsubscribe at any time — no hassle.
Transparent Cookie Policy
Cookies are used solely to improve your experience on the site. This page explains what each cookie does and why, and you have the option to disable any non-essential cookies.
Important: By registering with bet free or using our services, you are considered to have accepted the terms of this Privacy Policy. This policy should be read alongside our Terms & Conditionsin conjunction with our
1 What Information Is Collected
Bet free collects your information in several ways — during registration, while you use our services, and when you contact customer support. A detailed breakdown is provided below.
Information Collected at Registration:
- Full Name & Date of Birth
- Mobile Number & Email Address
- Current Address & Division
- National ID Number (during KYC verification)
Information collected automatically while using the service:
- IP Address & Device Type
- Browser Type & Operating System
- Visit times, pages viewed, and click history on the site
- Transaction Amount & Time
- Betting Activity History
Payment Information: bKash or Nagad numbers are retained as part of transaction records. However, bet free never stores PINs, passwords, or full card numbers.
2 Why This Information Is Collected
Bet free collects data only for specific, legitimate purposes. No information is retained without a clear reason.
- Service Provision: To create accounts, process transactions, and keep betting services running
- Identity Verification: To prevent fraud and verify age eligibility
- Legal Obligation: To comply with Anti-Money Laundering (AML) regulations and licensing requirements
- Customer Support: Relevant information is needed to resolve your issue as quickly as possible
- Service Quality Improvement: To analyze user experience and improve the site and its features
- Security: To detect suspicious activity and keep accounts secure
Bet free never collects more data than necessary — only the information needed at any given time is gathered.
3 How Your Information Is Used
Bet free uses collected data strictly for the purposes listed below. Any unauthorized use is against our policy.
| Data Type | Purpose of Use | Legal Basis |
|---|---|---|
| Name & Identity | Account Verification & Management | Contractual Obligations |
| Mobile Number | OTP Verification, Support Contact | Contractual Obligations |
| Transaction Information | Payment Processing, AML Compliance | Legal Obligation |
| Browsing Data | Site Improvement & Security Monitoring | Legitimate Interest |
| Betting History | Responsible Gaming Monitoring | Contractual Obligations |
If you no longer wish to receive promotional messages from bet free, simply notify our support team at any time or turn off marketing notifications in your profile settings — no further messages will be sent.
5 Data Security Measures
Bet free uses multiple layers of security to keep your data safe.
- SSL/TLS Encryption: All communication between the site and servers is secured with 256-bit encryption
- Two-Factor Authentication (2FA): An extra layer of security at login — recommended to keep enabled
- Regular Security Audits: Third-party security experts conduct regular audits of bet free's security infrastructure
- Limited Access: Only authorised staff can access specific data — on a strict need-to-know basis
- Data Masking: User identity information is masked when used in internal analytics
- Server Security: Data centers are monitored around the clock, with active firewall and anti-DDoS systems in place
Even so, no system is completely immune. If a data breach or security issue is ever identified, bet free will notify the affected users as quickly as possible.
6 Cookie Policy
Cookies are small text files stored in your browser. bet free uses cookies to improve site functionality and make your experience smoother.
Essential Cookies: These cookies are essential for the site to function — they handle login sessions, language preferences, and security tokens. Disabling them will prevent the site from working properly.
Analytical Cookies: These cookies collect statistics such as which pages are visited most often and where users spend the most time. The data cannot identify individuals — it only reveals overall trends.
Functionality Cookies: Remembers your preferences — such as your favorite sports category or display settings — so you don't have to set them up from scratch every time.
No marketing or tracking cookies are used on bet free. You can delete or block cookies at any time through your browser settings.
7 How Long Your Data Is Retained
Bet free does not retain data longer than necessary. As a general rule, information is kept for as long as your account remains active and legal obligations require it.
- Account Information: May be retained for up to 5 years after account closure for legal purposes
- Transaction Records: Retention for a minimum of 5 years is mandatory under AML regulations
- Customer Support Conversations: Up to 2 years after the issue is resolved
- Browsing Logs: Automatically deleted after 90 days
- Marketing Preferences: For as long as you remain subscribed
After the retention period, data is securely deleted and cannot be recovered.
8 Your Rights
As a bet free user, you have the following rights over your personal data. These can be exercised at any time, free of charge.
Right of Access
To find out what data bet free holds about you, submit a request and we will respond within 30 days.
Right to Rectification
If any of your information is incorrect, you can have it corrected — either through your profile settings or by contacting support.
Right to Erasure
After closing your account, you can request that your data be deleted — any data not subject to legal retention obligations will be removed.
Right to Restrict Processing
You can request that your data not be used for specific purposes — such as marketing.
Right to Data Portability
You can request a downloadable copy of the data we hold about you.
Right to Object
You can object to the use of your data for a specific purpose — bet free will review the request.
To exercise any of these rights support@betfree.bestEmail us at or reach out via live chat.
9 Minor Protection
Bet free services are strictly for individuals aged 18 and above. We do not knowingly collect any information from anyone under the age of 18.
Date of birth is verified at registration, and additional identity verification may be requested if there is any doubt. If we have reason to believe a minor has opened an account, that account will be closed immediately and all associated data will be deleted.
If you suspect a child or teenager in your household has created a bet free account, contact support immediately. We will act promptly.
10 Communications & Policy Updates
If you have any questions or concerns about this Privacy Policy, please get in touch with us.
- Email: support@betfree.best
- Live Chat: At the bottom right of any page on the website — active 24/7
Bet free reserves the right to update this Privacy Policy when necessary. If any significant changes are made, you will be notified via your registered mobile number or email. The date of the latest update is always shown at the top of this page.
Continued use of our services after any changes takes effect constitutes acceptance of the updated Privacy Policy.
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